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Microsoft Update Kb951748 Kills Internet
Microsoft have released a new update which has a side effect that stops zone alarm from accessing the Internet. (seems to be XP only I've got Vista and it's fine)
Some network files get over written and zone alarm blocks all connections, one fix is to set you security level down to medium that will restore your Internet connection, but is not ideal as its not as secure as when it's set to high.
Another fix is do a system restore to an earlier time/uninstall the KB951748 update but I assume this would only be a temp fix as the same thing would happen again when the system is updated.
Workaround to Sudden Loss of Internet Access Problem
Date Published : 8 July 2008
Date Last Revised : 9 July 2008
Overview : Microsoft Update KB951748 is known to cause loss of internet access for ZoneAlarm users
Impact : Sudden loss of internet access
Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite
Recommended Actions —
Option 1: Move Internet Zone slider to Medium
1. Navigate to the "ZoneAlarm Firewall" panel
2. Click on the "Overview" tab
3. Move the "Internet Zone" slider to medium
Option 2: Uninstall the hotfix
1. Click the "Start Menu"
2. Click "Control Panel", or click "Settings" then "Control Panel"
3. Click on "Add or Remove Programs"
4. On the top of the add/remove programs dialog box, you should see a checkbox that says "show updates". Select this checkbox
5. Scroll down until you see "Security update for Windows (KB951748)"
6. Click "Remove" to uninstall the hotfix
Posted on Wednesday, July 9th, 2008 viewed 21 times, 0 Comments